Go-Live & Post-Launch Support
Go-live is not the end of the project. The first four weeks of live operation are the most critical — and where most ERP implementations either prove themselves or fall apart.
What Is This Service?
GSA stays with you through go-live and the hypercare period that follows. We are available to resolve issues, answer questions, and make adjustments as your team encounters real-world scenarios that testing didn't cover.
After hypercare, we transition you to a structured support and maintenance plan — with defined response times, system health monitoring, and a direct line to your implementation team.
What We Deliver
Scope of Service
- Go-live day support (on-site or remote)
- Hypercare support package (2–4 weeks)
- Issue log with resolution timeline commitments
- Monthly system health report
- Access to ongoing maintenance and support tiers
Is This Right For You?
Right For You If…
- Every GSA ERP client — post-launch support is a standard part of every implementation engagement, not an optional add-on.
Ready to get started?
Talk to our team. We'll understand your business and tell you honestly what we can do for you.